Blocked Customers in Booknetic
Block customers by email or phone and stop new frontend bookings from restricted contacts while keeping full admin-side control.
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Getting Started
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Settings
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Basics
- Mobile App
- In‑App Notifications in Booknetic
- Locations Settings
- Staff Settings
- Services Section in the Booknetic
- Setting up Customer Categories
- Customers in the Booknetic
- Payments in the Booknetic
- Workflow module
- Appearance of Booknetic
- Calendar Module
- Appointments Menu
- Booking block
- Recurring Appointments
- Group Appointments
- Multi-level Categories
- Customer Birthday Greetings
- Bring People with You
- Reminders of Booknetic
- Booking panel in Popup/Modal
- Change appointment status via the link
- Sign-In to Booknetic
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Add-ons
- Setting up Loyalty Points
- Coupons Options
- Configure the Logs Module
- Setting up Busy Slots
- Set up Customer Custom Fields
- Custom forms
- Front-end Customer Panel
- Reports in the Booknetic
- Email Notifications
- SMS Notifications
- WhatsApp Notifications
- Invoices Documentation
- Taxes Settings
- Gift cards in the Booknetic
- Telegram Notifications
- Custom Appointment Statuses
- Amazon Simple Notification Service
- User Role Manager
- Conversion Tracking
- Blocked Customers in Booknetic
- Donation Form
- Email Preferences in Booknetic
- Conditional Prices
- Boostore for Booknetic
- Twilio SMS verification
- Booking Limit manager
- Custom Durations
- Packages
- Product Inventory
- Staff Commissions
- White-Labeling Documentation
- Sidebar Customization
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Integrations
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Developers & API
Categories
Blocked Customers lets you deny new frontend bookings from specific contacts. You can block by email or phone, keep a reason for internal tracking, and remove entries at any time.
Overview
The add-on creates a blocked list and checks customer identifiers during booking validation. If a match is found, booking is rejected with a clear error message.
Where to Find It
- Menu path: Customers > Blocked Customers
- Primary actions: Block Customer, Unblock (single or bulk)
Permissions
| Capability | Description |
|---|---|
blocked_customers | View blocked customer list. |
blocked_customers_manage | Add and remove blocked entries. |
How to Block a Customer
- Open Customers > Blocked Customers.
- Click BLOCK CUSTOMER.
- Select Type: Email or Phone.
- Enter the value and optional reason.
- Click BLOCK.
Field Reference
| Field | Required | Notes |
|---|---|---|
| Type | Yes | email or phone |
| Email / Phone value | Yes | Email is normalized to lowercase before save. |
| Reason | No | Internal note for your team. |
How Blocking Is Enforced
- Frontend booking checks blocked status during the Information step.
- Server-side booking validation also checks blocked status before booking completion.
- If blocked, customers see: You are not able to book an appointment.
Manage and Unblock Entries
- Use search by value or reason.
- Sort by ID, type, and blocked date.
- Unblock one or multiple entries from DataTable actions.
Matching Behavior and Notes
- Email matching is case-insensitive (stored in lowercase).
- Phone matching is exact string match. For consistent results, use one phone format standard.
- Duplicate block entries for the same type/value/tenant are not allowed.
- Backend-created appointments are not blocked by this rule.
SaaS Behavior
- Blocked records are tenant-scoped.
- Each tenant has its own blocked list.
- Tenant cleanup removes related blocked entries when a tenant is deleted.