WhatsApp Notifications
WhatsApp Notifications
WhatsApp Notifications
Welcome to the integration documentation for Twilio WhatsApp for Booknetic. This comprehensive guide will walk you through the process of seamlessly integrating Twilio WhatsApp into your Booknetic. By combining the powerful capabilities of Twilio WhatsApp with the efficient functionality of Booknetic, you can create a seamless communication experience for both your business and your customers.
Step 1: Obtain Twilio API Credentials
Step 2: Purchase a number from Twilio
Once you have purchased the number, you will see it listed in your Twilio account. You can then start using the number for your business.
Here are some additional things to keep in mind when purchasing a number from Twilio:
Step 3: Enable your WhatsApp Sender
Click on the “Explore Products” button and select the “Messaging” tab.
Here click on the “WhatsApp Sender” button and click on the “Get Started” button to start verifying your Sender ID.Step 4: Verify the message template
You can send only verified template messages because Twilio does not allow you to send freeform messages for WhatsApp. Meaning, that the first message from a business should only be a template message.
Navigate to the “WhatsApp templates” section from the “Messaging” tab and click on the “Create new message template” button to create your message template.When sending a WhatsApp notification with shortcodes, it's important to use double-brackets in the Twilio template instead of the actual shortcode. This ensures that the placeholders in the message template are correctly replaced with the dynamic values from Booknetic. Here's an example to illustrate the process:
Original Booknetic Message Template:
Your appointment for {service_name} is scheduled for {appointment_date_time} with {staff_name}.
Twilio Template with Double-Brackets:
Your appointment for {{1}} is scheduled for {{2}} with {{3}}.
In the Twilio template, we replace the original shortcodes {service_name}, {appointment_date_time}, and {staff_name} with {{1}}, {{2}}, and {{3}} respectively. When the message is sent, these double-bracket placeholders will be dynamically replaced with the corresponding values from Booknetic.For example, if the service name is 'Haircut', the appointment date and time is 'July 10th, 2023, 3:00 PM', and the staff name is 'John Doe', the final message sent to the customer will be:
Your appointment for Haircut is scheduled for 10-07-2023 3:00 PM with John Doe.
By using double-brackets in the Twilio template, we ensure that the placeholders are recognized and replaced correctly with the actual values. This allows for personalized and dynamic WhatsApp notifications to be sent to your customers.
Step 5: Put your API Credentials on Booknetic
After setting up all the steps above, navigate to Booknetic > Settings > Integration settings > WhatsApp Twilio and put the Account SID, Auth Token, and Phone number on the respective fields.All set! Now you can create a workflow with a “Send WhatsApp Message” event to send automatic WhatsApp notifications to your relevant individuals.
Step 1: Click on Booknetic
Step 2: Go to Boostore
Step 3: Write the name of the add-on to search bar
Step 4: Click add to cart