WhatsApp Notifications

WhatsApp Notifications


Welcome to the integration documentation for Twilio WhatsApp for Booknetic. This comprehensive guide will walk you through the process of seamlessly integrating Twilio WhatsApp into your Booknetic. By combining the powerful capabilities of Twilio WhatsApp with the efficient functionality of Booknetic, you can create a seamless communication experience for both your business and your customers.

Step 1: Obtain Twilio API Credentials

  • Log in to your Twilio account and make sure that the following requirements are met.

  • Navigate to the Account info section to find your Account SID and Auth Token.

  • Note down these credentials, as you will need them in later steps.

Step 2: Purchase a number from Twilio

  • Click on the “Explore Products” button and select the “Phone Numbers” tab.

  • Click on the "Buy a Number" button.

  • Select the country and area code for the number you want to buy. Select the type of number you want to buy. You can choose from local, mobile, or toll-free numbers.
  • Click on the "Buy" button.

Once you have purchased the number, you will see it listed in your Twilio account. You can then start using the number for your business.

Here are some additional things to keep in mind when purchasing a number from Twilio:

  • The price of a number varies depending on the country, area code, and type of number.
  • Some numbers may require you to provide additional information, such as your business name or address.
  • You may need to wait for the number to be provisioned before you can start using it.

Step 3: Enable your WhatsApp Sender

Click on the “Explore Products” button and select the “Messaging” tab.

Here click on the “WhatsApp Sender” button and click on the “Get Started” button to start verifying your Sender ID.Step 4: Verify the message template

You can send only verified template messages because Twilio does not allow you to send freeform messages for WhatsApp. Meaning, that the first message from a business should only be a template message.

Navigate to the “WhatsApp templates” section from the “Messaging” tab and click on the “Create new message template” button to create your message template.When sending a WhatsApp notification with shortcodes, it's important to use double-brackets in the Twilio template instead of the actual shortcode. This ensures that the placeholders in the message template are correctly replaced with the dynamic values from Booknetic. Here's an example to illustrate the process:

Original Booknetic Message Template:

Your appointment for {service_name} is scheduled for {appointment_date_time} with {staff_name}.

Twilio Template with Double-Brackets:

Your appointment for {{1}} is scheduled for {{2}} with {{3}}.

In the Twilio template, we replace the original shortcodes {service_name}, {appointment_date_time}, and {staff_name} with {{1}}, {{2}}, and {{3}} respectively. When the message is sent, these double-bracket placeholders will be dynamically replaced with the corresponding values from Booknetic.For example, if the service name is 'Haircut', the appointment date and time is 'July 10th, 2023, 3:00 PM', and the staff name is 'John Doe', the final message sent to the customer will be:

Your appointment for Haircut is scheduled for 10-07-2023 3:00 PM with John Doe.

By using double-brackets in the Twilio template, we ensure that the placeholders are recognized and replaced correctly with the actual values. This allows for personalized and dynamic WhatsApp notifications to be sent to your customers.

Step 5: Put your API Credentials on Booknetic

After setting up all the steps above, navigate to Booknetic > Settings > Integration settings > WhatsApp Twilio and put the Account SID, Auth Token, and Phone number on the respective fields.All set! Now you can create a workflow with a “Send WhatsApp Message” event to send automatic WhatsApp notifications to your relevant individuals.

How to Buy WhatsApp Integration in Booknetic?

Step 1: Click on Booknetic

Step 2: Go to Boostore

Go to Boostore

Step 3: Write the name of the add-on to search bar

Write the name of the add-on to search bar

Step 4: Click add to cart

Click add to cart