As a service provider, you need your clients to remember their appointments. Missed appointments cost you time and money and turn an organized, fully booked day into an unproductive nightmare. It will always be beneficial for you to inform and remind your customers about the appointment in advance.
You can use the Reminders feature for your SMS, E-mail, and Whatsapp notifications to inform your customers in advance using the Booknetic Appointment Booking plugin.
The most common reason for missed appointments is that the client forgets the appointment time. Aside from the inconvenience, these represent several lost opportunities.
A reminder in the form of a simple text message can dramatically reduce these lost opportunities by as much as 90%. Therefore, if you have an opportunity to inform your customers in advance, do so immediately.
Decrease your waiting time
With automated Reminder notifications, you can inform your customers about the appointment before and after. Your customer will be reminded of the right to change the appointment time or cancel his appointment with this reminder.
In some cases, your clients may be busy, which may cause them to forget their appointment time. By automating communication and allowing clients to respond at their convenience, you can dramatically improve response rates.
Long-term clients may be embarrassed by missing an appointment, so a gentle reminder makes it easier to keep appointments.
With the Booknetic Appointment Booking Plugin Reminder feature, you can remind your customers before or after the appointment. Moreover, this reminder feature is valid not only for your customers but also for staff members. In this way, you can remind both sides in a straightforward setting. Cron Jobs are used to making your Reminders work correctly. We have shown in our documentation how to set up a Cron Job on your site.
You have to go to Email Notifications or SMS/WhatsApp Notifications to activate the reminder features and design the reminder message template! That's it!