Send WhatsApp notifications to your customers through Booknetic Appointment Booking Plugin.
You can send any notifications to your customers through the WhatsApp Notifications system of the Booknetic Appointment Booking Plugin. The customer can receive instant WhatsApp notifications about the date and time of the appointment when they make an appointment from your WordPress website. This service will be handy for strengthening your contact with your customers by raising the quality of service you provide.
The type of WhatsApp notifications can also vary depending on your business system. Let's say you have many staff members at different business locations. Customers also can make an appointment with these staff members. In this case, you may need to send WhatsApp messages to both your customers and staff members. In this sense, the Booknetic WhatsApp notification settings offer you exactly the system you need.
Appointment Status Notifications
Our WhatsApp notification system also works great in cases related to appointment time changes. You can send instant WhatsApp notifications to your customers when the appointment time changes, or when your employee approves the appointment request of your customer, or when the appointment is approved or canceled. Thus, your entire system becomes automated with instant communication.
Now let's learn how to install this amazing WhatsApp notification system in your own business!
Creating a Twilio account
You have to create an account for yourself in Twillo and get an Account SID and Auth Token.
Integrating Twillo account with Booknetic
After that, you will need to enter this information and your phone number in the relevant section of the Booknetic General Settings > Notifications > SMS / WhatsApp Notifications. And that's it. We can start designing the WhatsApp notification template that will be sent.
You are supposed to set Sender's phone number for WhatsApp.
Creating WhatsApp Notification templates
You can select the WhatsApp notification headers that you will send to the customer or staff members from the right column. From the column on the left side, there are short tags of appointment information. You can design the WhatsApp notification from the middle section to send to your customers and team members.
Also, you can send a test WhatsApp to check if everything is fine or not.