Send any kind of WhatsApp notifications to your customers through Booknetic Appointment Booking Plugin
You can send any kind of notifications to your customers through the WhatsApp Notifications system of Booknetic Appointment Booking Plugin. The customer can receive instant WhatsApp notifications about the date and time of the appointment when they make an appointment from your WordPress website. This service will be very useful for strengthening your contact with your customers by raising the quality of service you provide.
The type of WhatsApp notifications can also vary depending on your business system. Let's say you have many staff members at different business locations. Customers also are also able to make an appointment with these staff members. In this case, you may need to send WhatsApp notifications to both your customers and staff members. In this sense, the Booknetic WhatsApp notification system offers you exactly the system you need.
Appointment Status Notifications
Our WhatsApp notification system also works great in cases related to appointment time changes. You can send instant WhatsApp notifications to your customers when the appointment time changes, or when your employee approves the appointment request of your customer, or when the appointment is approved or canceled. Thus, your entire system becomes automated with instant communication.
Now let's learn how to install this amazing WhatsApp notification system in your own business!
Creating a Twilio account
All you have to do is create an account for yourself in Twillo and getting an Account SID and Auth Token.
Integrating Twillo account with Booknetic
After that, you will need to enter this information and your phone number in the relevant section of the Booknetic (General Settings > Notifications > SMS / WhatsApp Notifications). And that's it, we can start designing the WhatsApp notification template that we will now send. You are supposed to set Sender's phone number for WhatsApp.
Creating WhatsApp Notification templates
From the right column, you can select the WhatsApp notification headers that you will send to the customer or staff members. From the column on the left side, there are short tags of appointment information. From the middle section, you can design the WhatsApp notification that you will send to your customers and team members. Also, you can send a test WhatsApp for checking if everything is fine or not