Business hours settings

Booknetic's Business Hours Settings define the default operational schedule for your business and act as the foundation for appointment availability. Business hours can be configured globally (for the entire business), at the service level, and even more specifically at the staff level, with each level having its own priority in the system.

Understanding Business Hours Priority

There are three levels where working hours can be set in Booknetic. When a customer selects a time during booking, Booknetic follows this priority order:

1. Staff Working Hours – Highest priority
2. Service Working Hours
3. Business Working Hours – Lowest priority (default fallback

This means:

• If staff hours are set, they will override both service and business hours.
• If staff hours are not set, but service hours are defined, the system will use service hours.
• If neither staff nor service hours are defined, business hours will be used.

This flexible hierarchy allows businesses to define general availability while still customizing availability for individual services or team members.

How to Configure Business Hours

1. Navigate to Booknetic > Settings > Business Hours.
2. You will see the weekly schedule displayed for each day (Monday–Sunday).
3. For each day:
   • Enable/disable booking for that day.
   • Set the available time range (e.g., 09:00–18:00).
4. Optionally, you can mark certain days as “Day Off”, which makes them unavailable for all bookings.

24-Hour Availability

If your business operates around the clock, simply set the time range to:

• 00:00 – 24:00

This will allow appointments to be booked at any time of the day.

Service & Staff-Specific Hours

To fine-tune availability:

• Go to the Services or Staff module.
• Click Edit next to a specific service or staff member.
• Navigate to the “Working Hours” tab.
• Set custom hours for that particular item.

This is useful for:

• Part-time staff with different shifts
• Services that are only available on certain days
• Special availability for VIP offerings

Day-Offs

You can assign a day of the week as a “Day Off”, meaning:

• No appointments can be booked on that day.
• This applies unless overridden by staff/service-specific availability.

For example:

• If Sunday is marked as a day off in Business Hours, but a staff member has availability set for Sunday, that staff’s hours will be used (due to priority).

Best Practices

• Set up your business hours as a baseline.
• Use service hours to limit when specific services can be booked (e.g., only mornings).
• Use staff hours to reflect real employee shifts or absences.
• Regularly review staff and service hours for seasonal adjustments or time-off requests.