How to cancel or delete a tenant

Before you start: delete is permanent

⚠️ Delete is permanent. Cancel first.
If a tenant has an active Stripe or PayPal subscription, cancel the subscription first and confirm it is cancelled in the Stripe or PayPal dashboard before deleting the tenant. Deleting a tenant removes the tenant account and tenant data from Booknetic SaaS and cannot be undone from the app.

Booknetic SaaS has two different actions that sound similar but have very different results:

If the tenant only wants to stop paying at the next renewal, use Cancel subscription. Use Delete tenant only when you are sure the tenant account should be removed permanently.

Recommended safe order

Use this order when a tenant has an active paid subscription:

1. Open the tenant's subscription in Booknetic SaaS.
2. Click Cancel subscription.
3. Wait for the cancellation confirmation.
4. Open your Stripe or PayPal dashboard and manually confirm that the subscription or agreement is cancelled there too.
5. Only after the payment provider confirms the subscription is cancelled, delete the tenant if you still need to remove the account and data.

This order protects you from a serious billing problem: in some cases, a tenant delete can continue even if the Stripe or PayPal cancellation step fails. That means the tenant may be removed from Booknetic SaaS while the payment provider subscription is still active. Always verify the cancellation in Stripe or PayPal before deleting.

What happens when you cancel a tenant subscription

Cancelling a subscription stops future recurring payments. It does not delete the tenant account.

After cancellation:

• The tenant account stays in Booknetic SaaS.
• The tenant's appointments, customers, staff, services, locations, settings, and billing history remain available.
• The tenant keeps access until the end of the period they already paid for.
• The tenant can subscribe again later.
• Booknetic SaaS does not automatically remove data just because a subscription is cancelled.

Use cancellation when the tenant says things like:

• "I want to stop my subscription."
• "I do not want to be charged again."
• "I may come back later."
• "I want to keep my account but stop renewal."

How to cancel a tenant subscription

1. Log in to the tenant panel.
2. Go to Billing.
3. Click Cancel subscription.
4. Confirm the cancellation in the modal.

5. If the subscription was paid through Stripe or PayPal, check the Stripe or PayPal dashboard and confirm the subscription is no longer active.

Important: If the tenant paid through an internal balance instead of Stripe or PayPal, there may be no external subscription to cancel in a payment provider dashboard.

What happens when you delete a tenant

Deleting a tenant is a destructive action. It removes the tenant account and tenant-scoped records from Booknetic SaaS.

When a tenant is deleted, Booknetic SaaS removes tenant data such as:

• appointments;
• customers;
• staff members;
• services and service categories;
• locations;
• holidays, special days, and timesheets;
• appearance and translation records;
• tenant billing records;
• workflows and workflow logs connected to that tenant.

The tenant's WordPress user may also be deleted if that user belongs only to the tenant role. If the same WordPress user has other site roles, the WordPress user may remain, but the tenant account is still removed from Booknetic SaaS.

How to delete a tenant

Use this only after you have confirmed that the tenant should be permanently removed.

1. If the tenant has an active Stripe or PayPal subscription, cancel it first.

2. Confirm the subscription cancellation in the Stripe or PayPal dashboard.

3. Go to the tenant deletion option:

   • tenant self-service path: Profile → Delete account;

   

   • SaaS owner path: Booknetic SaaS → Tenants → Delete on the tenant row.

   

4. Read the confirmation message carefully.

   

5. Confirm the delete action only if you understand that it cannot be undone from Booknetic SaaS.

6. After deletion, check that the tenant no longer appears in the tenant list.

Can a deleted tenant be restored?

No. A deleted tenant cannot be restored from Booknetic SaaS.

If a tenant was deleted by mistake, the only possible recovery path is restoring from a backup that was created before the deletion. This depends on your WordPress hosting backup system, not on a Booknetic SaaS undo button.

Before deleting, consider whether you need to:

• export or copy important business records;
• keep accounting records outside Booknetic SaaS;
• inform the tenant before removing their access;
• confirm that any external subscription is cancelled.

Uploaded files and privacy notes

Tenant deletion removes tenant records from Booknetic SaaS, but some uploaded files may remain on the server as orphaned files. For example, tenant profile pictures or files uploaded through tenant custom forms may remain in the WordPress uploads directory even after the tenant record is deleted.

These files are no longer connected to the tenant account inside Booknetic SaaS, but they may still exist on disk. If you need a strict data-removal process for privacy, legal, or GDPR reasons, review your WordPress uploads folder and hosting backups as part of your deletion workflow.

Do not promise a tenant that every uploaded file and every backup copy is removed instantly by clicking Delete account.

Cancel vs delete examples

Example 1: A tenant wants to stop renewal but may return later
Cancel the subscription. Do not delete the tenant. The tenant keeps their account and data until the paid period ends and can subscribe again later.

Example 2: A tenant asks you to remove their account permanently
Cancel the subscription first, verify it in Stripe or PayPal, then delete the tenant only after confirming they understand the action is permanent.

Example 3: A tenant has expired access
An expired plan is not the same as deletion. The tenant may lose access to some features, but their tenant account and data are still present unless you delete the tenant.

Example 4: A deleted tenant says they are still being charged
Check Stripe or PayPal immediately. The payment-provider subscription may still be active if cancellation failed before or during deletion.

Common questions

If I cancel, do I lose the tenant's data?
No. Cancellation only stops future recurring billing. The tenant account and data remain in Booknetic SaaS.

Can the tenant subscribe again after cancelling?
Yes. Cancellation does not delete the tenant, so the tenant can subscribe again later.

If I delete a tenant, can I undo it?
No. Tenant deletion is permanent in Booknetic SaaS. Recovery is only possible from an external backup created before deletion.

Does deleting a tenant always cancel Stripe or PayPal billing?
Booknetic SaaS attempts to cancel the active subscription during deletion, but you should not rely on that as your only check. Always cancel first and manually verify the subscription status in Stripe or PayPal before deleting.

Are uploaded files removed when I delete a tenant?
Not always. Some uploaded files may remain on the server without being connected to the deleted tenant account. Review uploads and backups separately if you need a strict data-removal process.

Is there a "pause" or "soft delete" option?
No. Cancellation stops future billing without deleting data. Deletion permanently removes the tenant. There is no separate soft-delete or pause state.

Quick checklist before deleting a tenant

Before clicking delete, confirm each item:

• [ ] The tenant really wants permanent account removal, not only subscription cancellation.
• [ ] The Stripe or PayPal subscription has been cancelled.
• [ ] The cancellation is visible in the Stripe or PayPal dashboard.
• [ ] Any needed business records have been exported or saved elsewhere.
• [ ] You understand the tenant cannot be restored from Booknetic SaaS after deletion.
• [ ] You have considered uploaded files and hosting backups if this is a privacy or GDPR-related request.