Packages

The Packages add-on for Booknetic allows businesses to create and manage bundled service packages, offering customers a more streamlined booking experience. This add-on enables you to bundle multiple services together at a discounted price, allowing clients to book and manage these services more efficiently.

Overview of Key Features

The Packages add-on offers several powerful features for both admins and customers. Admins can create and manage service packages, while customers can easily book and manage their purchased packages through the Customer Panel.

Installing the Packages add-on

Before proceeding to the functionalities of the add-on, first the add-on itself should be installed in Booknetic from BooStore. For that:

1. Navigate to the Booknetic Dashboard.

1. Go to the BooStore

1. Search for Packages

Setting Up and Managing Packages (For Admins)

1. Creating a Package

To create a service package, follow these steps:

1. Navigate to the Packages Section

   • In your Booknetic Admin Panel, go to Packages on the left-hand side of the dashboard.

2. Add a New Package

   • Click on the Add New Package button to begin creating a new package.

3. Configure Package Details

   • Package Image: Upload a package image.
   • Package Name: Enter a name for the package.
   • Expiration date: Specify how long the package will be valid (e.g., 1 month, 3 months).
   • Payment method: Set the available payment methods for the package.
   • Make Package Private: make the package only visible to and only bookable by admin/staff member.
   • Description: Add a brief description explaining the services included in the package.
   • Select Services: Choose the services that will be part of this package. One thing to keep in mind there is that if the added service has Custom Durations*, and it’s been booked with a package, then it will be booked with the default duration.
   • Pricing: Set the package price, which can either be a fixed price or based on a discount.

4. Save the Package

   • After entering all the required details, click Save to create the package.

2. Editing or Deleting a Package

To edit or delete an existing package, follow these steps:

1. Access the Packages List

   • Go to Packages in the admin panel.

2. Select the Package

   • Locate the package you want to edit or delete and click on the three dots next to it.

3. Edit the Package

   • To edit, select Edit, make the necessary changes, and click Save to update the package details.

4. Delete the Package

   • To delete, select Delete, and confirm the action. Be cautious when deleting packages, as this action cannot be undone.

Managing Packages in the Customer Panel (For Customers)

1. Viewing Purchased Packages

Once a customer has purchased a package, they can view their available packages directly from the Customer Panel. To view their packages:

1. Log into the Customer Panel

   • Customers log into their Customer Panel using their credentials.

2. Access the Packages Section

   • Navigate to the Packages section where all purchased packages will be displayed.

3. Review Package Details

   • Customers can see the name, the number of remaining sessions, and the creation date of each package.

4. Book the remaining appointments

   • Customers can book their remaining appointments from their package purchase by clicking on “Manage Package”, then scheduling the appointments they have left.

2. Booking Appointments Using a Package

To book an appointment using an available package:

1. Select a Package During Booking

   • When making a new booking, the customer will be prompted to select a package during the booking process.

2. Confirm Appointment

   • The customer adds their personal information such as name, email, phone number, they can confirm the appointment.

3. Redeeming Package Services

After purchasing a package, customers can redeem their services as needed. Each time a service is booked using a package, the remaining sessions are updated, and the customer can view the updated balance in the Customer Panel.

Best Practices

1. Offer Popular Service Combinations

   Create packages that combine frequently booked services to make them more attractive to customers. For example, a Spa Package could combine a massage, facial, and body treatment at a discounted rate.

2. Set Expirations for Limited-Time Packages

   Use expiration dates to create time-sensitive promotions, encouraging customers to book services within a certain period.

3. Monitor Package Usage

   Keep track of the most popular packages to better understand customer preferences and adjust your offerings accordingly.

4. Customize for Specific Clients

   If needed, offer personalized packages tailored to specific customer needs or high-value clients.

Keep in Mind

The following feature mentioned in this documentation require separate paid add-on to be purchased from the Boostore:

• Customer Panel