Send any SMS notifications to your customers through Booknetic Appointment Booking Plugin.
You can send any notifications to your customers through the SMS Notifications system of the Booknetic Appointment Booking Plugin. The customer can receive instant SMS notifications about the appointment when making an appointment from your WordPress website. This service will be handy for strengthening your contact with your clients by raising the quality of service you provide.
The type of SMS notifications can also vary depending on your business system. Let's say you have many staff members at different business locations, and clients can also make an appointment with these staff members. In this case, you may need to send SMS notifications to both your clients and staff members. In this sense, the Booknetic SMS notification system offers you exactly the system you need.
Appointment Status Notifications
Booknetic SMS notification system also works great in cases related to appointment time changes. You can send instant SMS notifications to your customers when the appointment time changes or when your staff member approves or cancels your customer's appointment request. Thus, your entire system becomes automated with instant communication.
Reminders are also essential to make your appointments take place at the right time. With the SMS Notification system, you can send regular notifications to your customers before and after the appointment.
Now let's learn how to install this amazing SMS notification system in your own business!
Creating a Twilio account
You have to create an account for yourself in Twillo and get an Account SID and Auth Token. Twilio must support your country to use the integration. If you also do not purchase a plan from Twilio, you can use the integration for testing purposes only. You can get information about their pricing policy through this link.
Integrating Twillo account with Booknetic
After registering from Twilio and purchasing a plan, you need to write the API Credentials, and the number Twilio gave you into Booknetic General Settings > Integrations settings > SMS/WhatsApp. And that's it. We can start designing the SMS notification template that will be sent.
Creating SMS Notification templates
You can select the SMS notification headers you will send to the customer or staff members from the left column. From the column on the right side, there are short tags of appointment information. You can design the SMS notification that you will send to your customers and team members from the middle section.
Also, you can send a test SMS to check if everything is fine or not. Do not forget that you can only send Test SMS to your personal number if you're in the Twilio trial period.